1. Definitions
In these Terms of Service ("Terms"), the following capitalized terms have the meanings set out below:
"Company", "we", "us", or "our" means SilentHosts LLC, a limited liability company organised under the laws of the Republic of Seychelles.
"You", "your", or "Customer" means the individual or legal entity that registers an account with us and uses the Services.
"Services" means the offshore hosting products described on our pricing page and elsewhere on the website, including without limitation virtual private servers (VPS), Remote Desktop Protocol servers (RDP), dedicated servers, GPU servers, shared and cPanel hosting, email and SMTP hosting, storage and backup, game and streaming infrastructure, related add-ons, and the customer panel through which you manage them.
"Account" means the customer record we create on registration, identified by the email address you provide.
"Content" means any data, files, configurations, or material you store on, transmit through, or otherwise process using the Services.
"AUP" means the Acceptable Use Policy, which is incorporated by reference into these Terms.
"SLA" means the Service Level Agreement, which is incorporated by reference into these Terms.
"Effective Date" means the date set out at the top of this document under "Effective from".
2. Acceptance of these Terms
By registering an Account, paying an invoice, accessing the customer panel, or using any Service, you confirm that:
2.1 You have read and accepted these Terms
You acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. The button or checkbox you tick at signup constitutes your electronic signature for the purposes of contract formation.
2.2 You have authority to enter into this agreement
If you are entering into these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity. In that case, "you" refers both to the individual signatory and to the entity.
2.3 You meet our minimum age requirement
You confirm that you are at least sixteen (16) years of age or, if higher in your jurisdiction, the age of legal capacity to form binding contracts. The Services are not intended for minors below this threshold.
2.4 The Terms apply to the entire relationship
These Terms apply to every interaction between you and us until the Account is closed and all outstanding obligations are settled. Subsequent invoices, plan changes, and renewals do not create new contracts; they continue under these Terms as periodically amended.
3. Account Registration & Eligibility
3.1 Privacy posture at signup
We do not require government identification, full legal name, postal address, or telephone number to open an Account. You may register with a working email address alone. You may optionally provide a display name, organisation name, or jurisdictional information for invoicing purposes. We do not run know-your-customer (KYC) checks on Accounts paid in cryptocurrency.
3.2 Accurate billing email is mandatory
The billing email address is the sole reliable channel through which we deliver invoices, service notices, abuse correspondence, and incident updates. You agree to maintain a working, monitored email address on the Account at all times. Failure to receive or respond to notices delivered to that email does not relieve you of any obligation under these Terms.
3.3 One person, one Account, multiple services
A single individual or entity may operate multiple Services from one Account. Resellers and agencies may operate sub-accounts; sub-account billing remains the responsibility of the parent Account. See agency reseller use cases for the standard pattern.
3.4 Prohibited Account holders
We do not provide Services to: (a) individuals or entities subject to comprehensive economic sanctions imposed by the United Nations, European Union, or Republic of Seychelles, (b) entities listed on relevant published consolidated sanctions lists; (c) individuals or entities who have previously been terminated for AUP violations and have not had termination set aside.
4. Description of Services
We provide offshore hosting Services across eight jurisdictions and eleven product categories. The full catalog and current pricing are available at /pricing. Specific Service descriptions, including hardware specifications, network capacity, and provisioning timelines, are documented on the corresponding product pages.
4.1 Services subject to the SLA
Standard VPS, RDP, dedicated, GPU, storage, streaming, and game plans are subject to the SLA. Shared and cPanel hosting carry the SLA's uptime commitments but with adjusted measurement methodology, as described in the SLA.
4.2 Beta and preview Services
We may from time to time offer beta or preview Services explicitly labelled as such. Beta Services are provided as-is, without SLA coverage, and may be discontinued at any time without service credits.
4.3 Modifications to Services
We may modify, add to, or discontinue specific Service tiers, hardware configurations, or jurisdiction availability with thirty (30) days' notice delivered to the billing email. If a discontinuation materially degrades a Service you currently use, you may terminate the affected Service for a pro-rated refund of unused prepaid amounts.
5. Pricing & Payment
5.1 Prices and currency
All prices are quoted in United States Dollars (USD) on the pricing page unless otherwise stated. Crypto-paid invoices are denominated in USD and converted to the chosen cryptocurrency at order placement using a public mid-market rate. The conversion rate is locked for the invoice's lifetime.
5.2 Accepted payment methods
We accept the cryptocurrencies listed on /payment-methods. Card and bank transfer support, where available, is documented on the same page. We do not currently accept payments via Stripe, PayPal, or other intermediated card processors for offshore Services.
5.3 Recurring billing
Services are billed in advance at the start of each billing cycle. Cycles available are monthly, annual, and biennial; annual and biennial cycles include the discounts shown on each product page. Renewals occur automatically using the original payment method unless you cancel through the customer panel before the renewal date.
5.4 Failed payments
If a renewal payment is not received by the renewal date, we will issue up to three (3) reminders over a period of seven (7) days, after which the Service is suspended. After fourteen (14) further days, the Service is terminated and associated data may be erased per our retention policy in the Privacy Policy.
5.5 Taxes
You are responsible for all sales, use, value-added, withholding, and similar taxes assessed on the Services in your jurisdiction. Where we are required by law to collect taxes from you, those taxes will be added to your invoice.
5.6 Disputed charges
If you dispute a charge, contact us at legal@silenthosts.io before initiating a chargeback. Chargebacks initiated without prior contact may result in Account suspension and forfeiture of refund eligibility, as described in the Refund Policy.
6. Service-Level Commitments
Our uptime, performance, provisioning, and support commitments are set out in the SLA. Service credits for missed targets are described there and are your sole and exclusive remedy for any failure to meet a service-level target, except where applicable law requires otherwise.
7. Acceptable Use
You agree to use the Services only in accordance with the AUP. The AUP defines categories of prohibited content and conduct, our enforcement procedure, and our response timelines. The AUP is binding on you and forms an integral part of these Terms.
8. Prohibited Uses & Content
Without limiting the AUP, the following uses are strictly prohibited and will result in immediate suspension or termination:
8.1 Illegal or harmful content
You may not use the Services to host, distribute, or facilitate access to: child sexual abuse material (CSAM); content depicting non-consensual intimate imagery; material constituting incitement to violence under the law of any jurisdiction in which we operate; terrorism-related content as defined under EU Directive 2017/541 or equivalent law in our other jurisdictions.
8.2 Network and security abuse
You may not use the Services as infrastructure for: distributed denial-of-service ("DDoS") attacks against third parties; phishing kits, account takeover, or credential-stuffing services; malware command-and-control servers, botnet controllers, or ransomware staging; unauthorized scanning or penetration of systems you do not own and for which you do not have written authorization.
8.3 Fraud-related infrastructure
You may not use the Services to operate: SMS pumping or telecom fraud schemes; counterfeit goods storefronts; document or identity-credential forgery services; markets for stolen payment credentials or government-issued identity documents.
8.4 Other prohibited content
The full list of prohibited categories, including category-specific notes for streaming, IPTV, adult content, P2P file-sharing, Tor exit operation, and cryptocurrency mining, is set out in the AUP. Where the AUP and these Terms appear inconsistent, the more restrictive provision applies.
9. Suspension & Termination
9.1 Suspension
We may suspend a Service immediately and without prior notice if: (a) we receive a substantiated complaint of CSAM, terrorism content, or active malware command-and-control on the Service, (b) the Service is the source of an active network attack against a third party, (c) payment fails and the grace period has elapsed, (d) a court of competent jurisdiction issues a binding order requiring suspension.
9.2 Termination by us
We may terminate the Account or any Service: (a) for cause following a documented AUP violation that you have not remediated within the period stated in our notice; (b) on thirty (30) days' written notice for any reason where the law requires us to provide such notice; (c) immediately if continued provision would expose us to legal liability that cannot be mitigated otherwise.
9.3 Termination by you
You may terminate any Service through the customer panel at any time, effective at the end of the then-current billing cycle. For pro-rated refund eligibility on annual and biennial cycles, see Section 6 of the Refund Policy.
9.4 Effect of termination
On termination of any Service, we may erase the Content stored on that Service in accordance with the retention timelines in the Privacy Policy. You are responsible for backing up your Content before termination. We provide a grace period of fourteen (14) days during which suspended-but-not-erased data can be retrieved on written request.
10. Intellectual Property
10.1 Your Content
You retain all rights, title, and interest in and to the Content. We do not claim ownership of, license to, or any intellectual-property right in your Content beyond the limited operational license described in Section 10.2.
10.2 Limited operational license
You grant us a non-exclusive, royalty-free, worldwide license to host, transmit, replicate, and back up the Content solely as necessary to provide the Services. This license terminates when the relevant Service is terminated or the Content is deleted on your instruction.
10.3 Our intellectual property
The website, customer panel, software we develop, brand marks, and documentation are owned by us or our licensors. Nothing in these Terms transfers ownership to you. You may use our brand marks only with prior written consent.
11. Limitations of Liability
11.1 Disclaimer of indirect damages
To the maximum extent permitted by applicable law, neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, lost data, business interruption, or cost of substitute services, arising out of or in connection with these Terms, regardless of the form of action.
11.2 Cap on direct damages
Our total cumulative liability to you for all claims arising under these Terms is capped at the total amount you have paid us for the affected Service over the twelve (12) months preceding the event giving rise to the claim, or one thousand United States Dollars (USD 1,000), whichever is greater.
11.3 Carve-outs
The limitations in Sections 11.1 and 11.2 do not apply to: (a) indemnification obligations under Section 12, (b) breaches of confidentiality under Section 14, (c) liability that cannot be limited under applicable law, including liability for gross negligence, fraud, or wilful misconduct.
12. Indemnification
You agree to defend, indemnify, and hold us harmless from any claim, loss, or liability (including reasonable attorneys' fees) arising out of: (a) your Content, (b) your use of the Services in violation of the AUP or applicable law, (c) your breach of these Terms, (d) third-party intellectual-property claims directed at the Content. We will provide prompt notice of any claim subject to this indemnity and reasonable cooperation in your defence.
13. Warranties & Disclaimers
The Services are provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted or error-free; the SLA states our specific commitments and the remedies available when those commitments are missed.
14. Confidentiality
Each party agrees to protect the other's confidential information using the same care it uses for its own confidential information of like nature, and in any event no less than reasonable care. Confidential information does not include information that is publicly available without breach of these Terms. The obligations in this Section 14 survive termination for two (2) years.
15. Modifications to These Terms
15.1 Notice of changes
We may modify these Terms from time to time. For material changes — including changes that increase your obligations, reduce our obligations, or affect your liability — we will provide notice at least thirty (30) days before the change takes effect. Notice will be delivered to the billing email and posted on this page.
15.2 Effect of continued use
Continued use of the Services after the change effective date constitutes acceptance of the modified Terms. If you do not accept a material change, you may terminate the affected Services through the customer panel at any time before the effective date.
15.3 Non-material changes
Non-material changes — corrections, clarifications, formatting, or updates that do not affect the substantive rights and obligations of either party — may be made without prior notice. The "Last updated" date at the top of this document reflects the most recent change.
16. Governing Law & Jurisdiction
16.1 Governing law
These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Seychelles, excluding its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
16.2 Dispute resolution
The parties will use good-faith efforts to resolve disputes informally before initiating arbitration or litigation. Disputes that cannot be resolved informally within sixty (60) days will be submitted to binding arbitration under the rules of the Mauritius International Arbitration Centre, seated in Mauritius, in the English language, before a single arbitrator. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property pending arbitration.
16.3 Class-action waiver
To the extent permitted by applicable law, the parties waive the right to participate in class actions, collective actions, or representative proceedings. Disputes will be resolved on an individual basis only.
17. Severability, Waiver, and Entire Agreement
17.1 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions remain in full effect. The invalid provision will be reformed to the minimum extent necessary to make it enforceable while preserving the parties' original intent.
17.2 Waiver
A waiver of any provision of these Terms is effective only if in writing and signed by the waiving party. No failure or delay in exercising any right under these Terms operates as a waiver of that right.
17.3 Entire agreement
These Terms, together with the AUP, the SLA, the Privacy Policy, and any order form executed by the parties, constitute the entire agreement between the parties regarding their subject matter and supersede all prior agreements and communications, whether oral or written.
18. Contact
For questions, notices, or service of process under these Terms, contact:
- Email: legal@silenthosts.io
- Postal address: SilentHosts LLC, Republic of Seychelles (full address provided on written request to legal@silenthosts.io)
For abuse reports, see the AUP Section 12. For privacy-related requests, see the Privacy Policy Section 11.